Terms and Conditions

Please read our “Terms and Conditions” carefully before you submit an order. If you have any queries or questions, we encourage you to email us at info@stockingsmoda.com.au

Compliance

Utilisation of our website is confirmation that you have read, understood and consent to accept our “Terms and Conditions”. We reserve the right to make changes to the information on our website at any time and without forewarning. Your use of our website after changes have been made is confirmation of your agreement to these amendments, which may include changes to the “Terms and Conditions”, product prices, and promotions. We have the right to decline an order in justifiable circumstances. You will be notified in writing and all monies will be refunded.

We also have the right to limit the quantity of items purchased in a given order or in multiple orders from the same client. We will contact you in writing and advise you of the quantities that we will make available. We are not obliged to supply items that have inadvertently been displayed on our web site with an incorrectly price. If this was to occur we would notify you of the correct price, and you will have the opportunity to cancel your order.

Customer Service Policy

Stockings Moda is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between two and ten business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Methods of Payment

All prices that appear on this website are in Australian dollar (AUD) currency. All orders and transactions are processed in Australia dollars (AUD). We accept payment by Visa and Mastercard credit cards.

If you do not have a Visa or Mastercard and wish to purchase goods, please email us at customercare@stockingsModa.com.au for payment options.

Our website is protected by GeoTrust Secure Socket Layer (SSL) software technology that encrypts all information that you enter, including financial and credit card details. This encrypted data is then transmitted to us via a secure connection that uses an up-to-date 256 bit security certificate. You can tell that the website is secured by encryption because the web address prefix is ‘https://…’ The ‘s’ in ‘https’ represents ‘secure’. Our electronic database of client records and transactions will be secured by password entry and accessed only by authorised individuals, being staff who need to have access to such information in order to perform their job functions.

Website Security

When purchasing from Stockings Moda your financial details are passed through a GeoTrust secure server using the latest 256-bit secure socket layer (SSL) encryption technology. A 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please email us at manager@stockingsModa.com.au

Returns, Exchanges and Refunds

All of our products are sold to clients in the same packaging in which they are purchased and received from the respective manufacturers. The packaged items are thoroughly checked for any damage before they are dispatched. If you receive an item that is damaged or in an unsatisfactory condition, please contact us as soon as possible at customercare@stockingsmoda.com.au . We purchase products from only internationally reputable manufacturers. Although rare, manufacturer defects and flaws do occasionally occur. If you receive a flawed item, please notify us as soon as possible by email at customercare@stockingsModa.com.au We will instruct you to return the item with proof of purchase. Once we are able to verify that the flaw is the fault of the manufacturer and proof of purchase, you will have the option of receiving 1) the same replacement item or an item to the same value, or 2) a credit payment to your credit card from which the purchase was made. We will also reimburse you for the cost of postage to return the item to us. We are not able to refund the initial cost of shipping if other items were purchased in that same order. Please note that credit card refunds may take up to 7 business days for the credit to appear in your account. This delay is beyond our jurisdiction, and we apologise for any inconvenience in this regard.

Please choose carefully before selecting items and submitting an order. We do not normally give refunds if you simply change your mind or make a wrong decision. If you wish to return an item for one of these reasons, the item must be returned in its new, unused condition and in the manufacturer’s packaging. You are liable for the cost of postage to return the item. It must be sent by the Australia Post registered mail service, and packed in appropriate and adequate protective padding to ensure that it is received in an undamaged state. Items in opened or damaged packets will not be eligible for reimbursement. All items for refund must be returned with proof of purchase. If you wish to receive a refund, you must first notify us by email at customercare@stockingsModa.com.au within 14 days from the day your order was dispatched. You will be given the option of a refund, exchange or store credit.

Privacy Policy

All information you provide will be treated strictly confidential. You will be asked to provide personal information when you register with us or place an order: name, email address, mailing address, and telephone number, for example. In accordance with government Privacy Policies, this personal information will only be used for the specific purpose of fulfilling your order, and communicating with you about your order, if necessary. In absolutely no way would we ever disclosure your personal information to a third party. More specifically, client lists will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever. The rare exceptions that we may disclose personal information, without notice or your consent, is if 1) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or website, 2) to protect and defend our company rights and property, 3) if we sell our business, or part of it, and 4) we need to protect the personal safety of users of our services, its website, our staff or the public.

We may also collect and use information that you provide through communication with us. We will use this information to respond to your individual needs and requests. Client information may be used in a collective manner to improve our website, customer services and product availability. We may also use your email address to send periodic emails about our promotions and special offers. However, if you do not wish to receive periodical emails, you can simply unsubscribed. Detailed instructions on how to unsubscribe appear on the bottom of each email.

Cookies

Stockings Moda uses cookies for your shopping convenience. Specifically, cookies allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Stockings Moda only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser.

The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Product Images and Information

We endeavour to display the goods as accurately as possible. However, we cannot guarantee that the colours of the products displayed on our website will match 100% with the actual products. This is due to factors beyond our control, including colour variation of individual computer screens. We make every effort to supply accurate information about each of our products. In the event that you identify an error in the description of one of our items that you receive from us, you may have the item considered for refund, though the decision will be at our jurisdiction.